Privacy Policy

Welcome to Raja Cloud Retailers (referred to as “we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your personal information when you visit or make a purchase from our website: https://rajaonline.shop

1. Overview

Your privacy is important to us. This Privacy Policy is designed in accordance with the Information Technology Act, 2000 and rules under it, including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By accessing or using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of data from you:

A. Personal Identifiable Information (PII):

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (+91 based numbers)
  • Government ID (when applicable)
  • Date of birth

B. Payment & Transaction Details:

  • Card or UPI transaction info (via secured gateway)
  • Order history
  • Refunds & returns record

C. Technical Data:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Cookies and session data

D. Behavioral Data:

  • Product preferences
  • Page navigation and time spent
  • Abandoned cart behavior

3. How We Use This Information

Your information is collected for:

  • Account creation and user verification
  • Order processing and shipping coordination
  • Customer support and resolution of issues
  • Service improvement and website performance
  • Fraud detection, legal compliance, and dispute management
  • Sending transactional emails and promotional offers (only with opt-in)

4. Legal Basis for Processing

We process your data based on:

  • Your explicit consent
  • Performance of a contract (fulfilling your order)
  • Legal obligations (maintaining GST invoices, etc.)
  • Legitimate business interests (site analytics, offer personalization)

5. Sharing of Information

We do not sell your data. We may share your information with:

  • Logistic partners for order delivery
  • Payment gateways for transaction handling
  • Government authorities when mandated
  • IT service providers (cloud, analytics, etc.)

6. Data Security

We follow industry-standard security protocols:

  • SSL encryption
  • Secure cloud servers (India or GDPR-compliant)
  • Role-based access control
  • Routine security audits

7. Your Rights

As an Indian resident, you may:

  • Access, correct, or delete your data
  • Opt-out of marketing emails
  • Deactivate your account
  • Raise grievances via our Data Protection Officer

8. Cookies Policy

We use cookies to:

  • Remember login info
  • Maintain your cart
  • Track analytics via tools like Google Analytics

You can disable cookies in your browser settings.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If we learn we have collected such data, we will delete it promptly.

10. Contact Details

If you have any questions or grievances: