Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of our eCommerce platform https://rajaonline.shop operated by Raja Cloud Retailers. By accessing, browsing, or transacting on the platform, you agree to be bound by these Terms.

2. Definitions

  • “Customer” – a buyer placing an order on the platform
  • “Seller” – a third-party store/individual whose product is listed
  • “We/Us/Our” – Raja Cloud Retailers
  • “Service” – includes order placement, customer support, and payment gateway management

3. Account Creation

  • Users must register using accurate and updated personal information.
  • You are responsible for safeguarding your login credentials.

4. Orders and Payments

  • Order is confirmed only after successful payment.
  • Prices and availability are subject to change.
  • We reserve the right to cancel an order for any reason, including product unavailability or suspicious activity.

5. Shipping & Fulfillment

  • Fulfillment is handled by the respective seller/store.
  • Estimated delivery timelines are shared during checkout.
  • We are not responsible for delays once the item is handed to the logistics partner.

6. Returns, Refunds, and Cancellations

Refer to our separate Refund Policy for detailed terms. Eligible returns will be facilitated by the seller, and refunds processed after quality checks.

7. Product Information

  • We make reasonable efforts to ensure product accuracy but do not guarantee that product descriptions, pricing, or availability are error-free.

8. Limitation of Liability

We are not liable for:

  • Direct or indirect damages from product misuse
  • Delays or failures caused by third parties
  • Losses arising from technical issues or fraud

9. Intellectual Property

All trademarks, logos, images, and content are owned or licensed by Raja Cloud Retailers. Unauthorized use is strictly prohibited.

10. Termination of Access

We reserve the right to suspend or terminate your account without prior notice for:

  • Breach of these terms
  • Fraudulent behavior
  • Legal non-compliance

11. Grievance Redressal

For disputes or concerns:

12. Governing Law

These terms are governed by the laws of India. Disputes will be resolved under the jurisdiction of courts in Hyderabad, Telangana.